ZenPop Japan: COVID-19 Update

ZenPop Japan: COVID-19 Update

Jul 16, 2020 Tags 

We’re continuing to adjust and adapt to the changing circumstances around COVID-19 to ensure you get your ZenPop Pack as soon as possible! 

Please refer to this blog post and our FAQs for our latest updates and shipping information.

Our small team is working diligently to answer any questions or concerns you may have so please do not hesitate to contact us at any time. 

Thank you for your support and understanding during this time. 

At a Glance

  • Check our latest Where We're Shipping for a list of countries we are able to ship to at this time
  • If we are able to ship to your country, please expect some delays
  • We have temporarily increased the prices of all packs (for all recurring and new orders)
  • Tracking and insurance (additional $4 USD) is required for certain countries
  • All current packs are now available to order (with alternative shipping options) on our sister site, ZenPlus

Shipping Update: 17th July

From the 17th July, we will resume shipping to China, Iceland, Indonesia, Malaysia and Serbia via Airmail. Tracking and insurance will be required at the time of purchase.

Shipping Update: 1st July

Airmail resumes to Italy and New Zealand. Tracking and insurance is not required, but we recommend you add it to your order.

Shipping Update: 19th June

Airmail resumes to the following countries: Austria*, Belgium*, Croatia, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Slovenia, Spain* and Sweden.

*Airmail will replace previous methods - DHL (Stationery) and Surface Mail (food packs) - for Austria, Belgium and Spain. 

Shipping Update: 5th June

We are no longer able to ship food packs via DHL. We will resume shipping packs to the following countries via Surface Mail: Australia, Austria, Belgium and Spain.

Shipping to Switzerland resumes via Airmail.

Shipping Update: 3rd June

DHL announced that they are suspending service to New Zealand and Russia. We can continue to ship to all ZenPop Packs to Russia via Surface Mail. 

Unfortunately, we are temporarily unable to ship to New Zealand via any method. We apologize for the inconvenience.

Where We're Shipping

We’ve been working hard to secure alternative shipping methods since Japan Post temporarily suspended services to most countries and territories last month.

We’re pleased to announce that in addition to Airmail, we are introducing DHL and Surface Mail as shipment options to some countries.

Please note that due to the current global situation we have had to temporarily increase our pack prices. We did not make this decision lightly and we hope to return to our normal prices as soon as possible.

At this time, we are able to ship to the following countries:

  • Australia (DHL & Surface Mail)
  • Austria (Airmail)
  • Belgium (Airmail)
  • Canada (Airmail)
  • China (Airmail)
  • Croatia (Airmail)
  • Czech Republic (Airmail)
  • Denmark (Airmail)
  • Estonia (Airmail)
  • Finland (Airmail)
  • France (Airmail)
  • Germany (Airmail) *Stationery Pack only
  • Greece (DHL & Surface Mail)
  • Hong Kong (Airmail)
  • Hungary (Airmail)
  • Iceland (Airmail)
  • Indonesia (Airmail)
  • Israel (DHL & Surface Mail)
  • Italy (Airmail)
  • Latvia (Airmail)
  • Lithuania (Airmail)
  • Luxembourg (Airmail)
  • Macau (Airmail)
  • Malaysia (Airmail)
  • Mexico (Airmail)
  • Netherlands (Airmail)
  • New Zealand (Airmail)
  • Norway (Airmail)
  • Philippines (Airmail)
  • Poland (Airmail)
  • Portugal (Airmail)
  • Russia (Surface Mail)
  • Serbia (Airmail)
  • Singapore (Airmail)
  • Slovenia (Airmail)
  • South Korea (Airmail)
  • Spain (Airmail)
  • Sweden (Airmail)
  • Switzerland (Airmail)
  • Taiwan (Airmail)
  • Thailand (Airmail)
  • United Kingdom (Airmail)
  • USA (DHL & Surface Mail)

Shipping with DHL

Stationery Packs will be shipped via DHL to the following countries: Australia, Greece, Israel and the USA.

Delivery time estimate is 3-6 weeks under normal circumstances. Limited tracking of your parcel will be included (additional $4 USD fee required).

Please note that custom fees may be charged when delivering via DHL. As per our terms of use, the purchaser is responsible for any fees, taxes, or other losses that may arise from importing goods into their country. Find out more on our FAQs.

Shipping with Surface Mail

Food packs (Ramen, Sweets and Mix) will be shipped via Surface Mail to the following countries: Australia, Greece, Israel, Russia and the USA.

Stationery Packs will also be shipped via Surface Mail to Russia.

Delivery time estimate is 8-12 weeks. While this is longer than we’d like, it is the best available option at this time. Please note that tracking is not available.

Shipping with Airmail

ZenPop packs will be shipped via Airmail to the following countries: Austria*, Belgium*, Canada, China*, Croatia*, Czech Republic*, Denmark*, Estonia*, Finland, France, Germany (Stationery Pack only), Hong Kong, Hungary*, Iceland*, Indonesia*, Italy, Latvia*, Lithuania*, Luxembourg*, Macau, Malaysia*, Mexico*, Netherlands, New Zealand, Norway*, Philippines*, Poland*, Portugal*, Serbia*, Singapore, Slovenia*, South Korea, Spain*, Sweden*, Switzerland, Taiwan, Thailand and the United Kingdom.

Due to the reduction of commercial flights and the workforce, delays are expected. Unfortunately, we can not predict delivery times at this time.

*To ensure that we can track your package during this transition period, you will be required to add tracking and insurance (additional $4 USD) to your order.

You’re Not Shipping to My Country

We’re very sorry that we’re unable to ship to your country at this time. Until recently, ZenPop shipped to 94 countries and we hope to resume normal shipping as soon as possible.

New subscriber

  • New orders can be made but shipments won’t happen until shipping resumes to your country.
  • You will get whatever pack is current at the time of shipment. *You won’t reserve the pack at the time of order. If you wish to purchase a specific pack, please do so on our sister site, ZenPlus.

Active/Recurring subscriber

  • If you have packs left in your plan, your subscription is on hold, and we will start shipping the then current packs to you when we resume.
  • If your plan is set to auto-renew (10th of the month), you’ll be charged, but you won’t get shipped a pack until shipping resumes.
  • Please turn-off your auto-renewal if you don’t want to be charged and have your subscription put on hold.

Alternative Ordering Option

We sincerely apologize to our international friends to whom we are unable to ship to at this time. We hope to resume normal shipping as soon as possible.

In the meantime, all current ZenPop Packs are available on our sister site, ZenPlus (an online marketplace from ZenMarket). As shipping is offered separately on ZenPlus, there may be an acceptable shipping option for you.

Find out more about ordering your ZenPop Pack on ZenPlus.

 

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