We’re continuing to adjust and adapt to the changing circumstances around COVID-19 to ensure you get your ZenPop Pack as soon as possible!
Please refer to this blog post and our FAQs for our latest updates and shipping information.
Our small team is working diligently to answer any questions or concerns you may have so please do not hesitate to contact us at any time.
Thank you for your support and understanding during this time.
From the 17th July, we will resume shipping to China, Iceland, Indonesia, Malaysia and Serbia via Airmail. Tracking and insurance will be required at the time of purchase.
Airmail resumes to Italy and New Zealand. Tracking and insurance is not required, but we recommend you add it to your order.
Airmail resumes to the following countries: Austria*, Belgium*, Croatia, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Slovenia, Spain* and Sweden.
*Airmail will replace previous methods - DHL (Stationery) and Surface Mail (food packs) - for Austria, Belgium and Spain.
We are no longer able to ship food packs via DHL. We will resume shipping packs to the following countries via Surface Mail: Australia, Austria, Belgium and Spain.
Shipping to Switzerland resumes via Airmail.
DHL announced that they are suspending service to New Zealand and Russia. We can continue to ship to all ZenPop Packs to Russia via Surface Mail.
Unfortunately, we are temporarily unable to ship to New Zealand via any method. We apologize for the inconvenience.
We’ve been working hard to secure alternative shipping methods since Japan Post temporarily suspended services to most countries and territories last month.
Please note that due to the current global situation we have had to temporarily increase our pack prices. We did not make this decision lightly and we hope to return to our normal prices as soon as possible.
At this time, we are able to ship to the following countries:
Stationery Packs will be shipped via DHL to the following countries: Australia, Greece, Israel and the USA.
Delivery time estimate is 3-6 weeks under normal circumstances. Limited tracking of your parcel will be included (additional $4 USD fee required).
Food packs (Ramen, Sweets and Mix) will be shipped via Surface Mail to the following countries: Australia, Greece, Israel, Russia and the USA.
Stationery Packs will also be shipped via Surface Mail to Russia.
Delivery time estimate is 8-12 weeks. While this is longer than we’d like, it is the best available option at this time. Please note that tracking is not available.
ZenPop packs will be shipped via Airmail to the following countries: Austria*, Belgium*, Canada, China*, Croatia*, Czech Republic*, Denmark*, Estonia*, Finland, France, Germany (Stationery Pack only), Hong Kong, Hungary*, Iceland*, Indonesia*, Italy, Latvia*, Lithuania*, Luxembourg*, Macau, Malaysia*, Mexico*, Netherlands, New Zealand, Norway*, Philippines*, Poland*, Portugal*, Serbia*, Singapore, Slovenia*, South Korea, Spain*, Sweden*, Switzerland, Taiwan, Thailand and the United Kingdom.
Due to the reduction of commercial flights and the workforce, delays are expected. Unfortunately, we can not predict delivery times at this time.
*To ensure that we can track your package during this transition period, you will be required to add tracking and insurance (additional $4 USD) to your order.
We’re very sorry that we’re unable to ship to your country at this time. Until recently, ZenPop shipped to 94 countries and we hope to resume normal shipping as soon as possible.
We sincerely apologize to our international friends to whom we are unable to ship to at this time. We hope to resume normal shipping as soon as possible.
In the meantime, all current ZenPop Packs are available on our sister site, ZenPlus (an online marketplace from ZenMarket). As shipping is offered separately on ZenPlus, there may be an acceptable shipping option for you.
Find out more about ordering your ZenPop Pack on ZenPlus.