We’re continuing to adjust and adapt to the changing circumstances around COVID-19 to ensure you get your ZenPop Pack as soon as possible!
Please refer to this blog post and our FAQs for our latest updates and shipping information.
Our small team is working diligently to answer any questions or concerns you may have so please do not hesitate to contact us at any time.
Thank you for your support and understanding during this time.
Shipping to Ireland resumes - all packs will be shipped via Surface Mail (boat).
We’ve been working hard to secure alternative shipping methods since Japan Post temporarily suspended services to most countries and territories last month.
Please note that due to the current global situation we have had to temporarily increase our pack prices. We did not make this decision lightly and we hope to return to our normal prices as soon as possible.
At this time, we are able to ship to the following countries:
Stationery Packs will be shipped via DHL to the following countries: Australia, Greece, Israel and the USA.
Delivery time estimate is 3-6 weeks under normal circumstances. Limited tracking of your parcel will be included (additional $4 USD fee required).
All ZenPop food packs will be shipped via Surface Mail to the following countries: Australia, Greece, Ireland, Israel, Russia* and the USA.
*Stationery Packs will also be shipped via Surface Mail to Ireland and Russia.
Delivery time estimate is 8-12 weeks. While this is longer than we’d like, it is the best available option at this time. Please note that tracking is not available.
ZenPop packs will be shipped via Airmail to the following countries: Austria*, Belarus*, Belgium*, Canada, China*, Croatia*, Czech Republic*, Denmark*, Estonia*, Finland, France, Germany (Stationery Pack only), Hong Kong, Hungary*, Iceland*, Indonesia*, Italy, Latvia*, Lithuania*, Luxembourg*, Macau, Malaysia*, Malta*, Mexico*, Netherlands, New Zealand, Norway*, Philippines*, Poland*, Portugal*, Serbia*, Singapore, Slovakia*, Slovenia*, South Korea, Spain*, Sri Lanka*, Sweden*, Switzerland, Taiwan, Thailand, Turkey* and the United Kingdom.
Due to the reduction of commercial flights and the workforce, delays are expected. Unfortunately, we can not predict delivery times at this time.
*To ensure that we can track your package during this transition period, you will be required to add tracking and insurance (additional $4 USD) to your order.
Due to the current global situation we have had to temporarily increase our pack prices. We did not make this decision lightly and hope to return to our normal prices as soon as possible.
Current pack prices:
Depending where you live, you may be required to pay an additional $4 USD for tracking and insurance.
We’re very sorry that we’re unable to ship to your country at this time. Until recently, ZenPop shipped to 94 countries and we hope to resume normal shipping as soon as possible.
We sincerely apologize to our international friends to whom we are unable to ship to at this time. We hope to resume normal shipping as soon as possible.
In the meantime, all current ZenPop Packs are available on our parent site, ZenMarket. As shipping is offered separately on ZenPlus, there may be an acceptable shipping option for you.
Find out more about ordering your ZenPop Pack on ZenMarket.