ZenPop Japan: Shipping Updates
We’re continuing to adjust and adapt to the changing circumstances around COVID-19 to ensure you get your ZenPop Pack as soon as possible!
Please refer to this blog post and our FAQs for our latest updates and shipping information.
Our small team is working diligently to answer any questions or concerns you may have so please do not hesitate to contact us at any time.
Thank you for your support and understanding during this time.
At a Glance
- DEC 2021 UPDATE - Shipping routes and couriers have changed.
- Shipping fees are now calculated based on pack type and shipping method.
- Some shipping methods are still free. Some shipping methods, including those with no tracking options will require a fee.
- See Where We're Shipping for a list of countries we are able to ship to at this time, and by what shipping method.
Where We're Shipping
In April 2020, Japan Post suspended their economy service (SAL) to most countries and territories. Since then, we’ve been working hard to secure alternative shipping methods.
We're currently shipping via the following shipping methods: Airmail, ECMS and Surface Mail.
At this time, we are able to ship to thes following countries:
- Algeria
- Argentina
- Armenia
- Australia
- Austria
- Azerbaijan
- Belarus
- Belgium
- Canada
- Columbia
- Chile
- China
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Greece
- Hong Kong
- Hungary
- Iceland
- Indonesia
- Ireland
- Italy
- Kazakhstan
- Kenya
- Kosovo
- Latvia
- Lichtenstein
- Lithuania
- Luxembourg
- Macau
- Malaysia
- Malta
- Mexico
- Monaco
- Montenegro
- Netherlands
- New Zealand
- Norway
- Pakistan
- Philippines
- Poland
- Portugal
- Russia
- San Marino
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Tajikistan
- Thailand
- Turkey
- Ukraine
- United Kingdom
- USA
- Vietnam
Shipping to Australia
From November 2021, Japan Post airmail service is no longer available for Australia.
It is possible to ship all our packs via ZenExpress, and Sweets or Stationery Packs can also be shipped via DHL.
Apologies for any inconvenience.
Shipping to Canada
From December, Japan Post no stopped shipping to Canada.at the request of the Canadian postal services. Canadian orders that previously used Airmail will be placed on hold until a new shipping route becomes available (expected to be ready in February 2022).
We are currently able to ship our Sweets Pack via DHL and Stationery Pack via UPS. Prices may vary but are currently set to an additional 10 USD at the time of writing (December 28th).
We will notify all Canadian customers once Japan Post is reinstated, and/or an alternative is available. Apologies for any inconvenience.
Shipping to the USA
Unfortunately, in November 2021, the Japan Stopped shipping to the USA via airmail at the request of the USPS.
All ZenPop Packs (Ramen, Sweets, Ramen + Sweets Mix and Stationery) previously shipped via airmail will now be shipped via ZenExpress.
Estimated delivery time via airmail is 3 weeks. Tracking is included with this shipping method.
Stationery Packs can be upgraded to a shipping service with tracking (ECMS). Other packs are also available to be shipped with EMS and some other express couriers for additional fees.
Shipping with DHL
From December 2021, DHL is available again for certain packs to be shipped (Sweets and Stationery). If your country has not been added and is available, please contact us to rectify this.
Custom fees may be charged when delivering via DHL (for example in Peru, as well as other countries). As per our terms of use, the purchaser is responsible for any fees, taxes, or other losses that may arise from importing goods into their country. Find out more on our FAQs.
Shipping with Surface Mail
ZenPop Packs (food and Stationery) can be shipped via Surface Mail to the following countries: Greece, and Russia. For Russian customers, ZenExpress is also available and recommended as it is faster and comes with tracking.
Delivery time estimate is 8-12 weeks. Please note that tracking is not available.
Shipping with Airmail
ZenPop Packs will be shipped via airmail to the following countries:
Austria, Belarus, Belgium, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany Hong Kong, Hungary, Iceland, Indonesia, Italy, Latvia, Lithuania, Luxembourg, Macau, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, and the United Kingdom
Delivery time is estimated to be 2-4 weeks. However, due to the reduction of commercial flights, delays are to be expected.
*Some destinations will be required to add tracking and insurance (+ additional fee) to your order.
Shipping with ZenExpress
ZenExpress is our new proprietary shipping service, available to a selected number of countries since November 2021. ZenExpress shipments all come with tracking, and take on average 3 weeks to be delivered. We are currently working on expanding our ZenExpress shipping network to more countries, and hope to add Canada in February 2022 as well as more European and South American countries in the months to come.
Shipping to Europe and Tax information
Regarding the changes of imports to the EU and additional VAT charges, ZenPop registered with the IOSS in September 2021. All VAT charges are now included in the shipping cost. There will be no further taxes or processing charges to pay at the reception of a pack.
Should postal services still request further payment, please refer them to the mention of the label that reads: "VAT Paid" as well as our IOSS registration number. If you need any further documentation for clearance, please contact us.
You’re Not Shipping to My Country
We’re very sorry that we’re unable to ship to your country at this time. Until recently, ZenPop shipped to 96 countries, and we hope to resume normal shipping as soon as possible.
New subscriber
- New orders can be made, but shipments won’t happen until shipping resumes to your country.
- You will get whatever pack is current at the time of shipment. *You won’t reserve the pack at the time of order. If you wish to purchase a specific pack, please do so on our parent site, ZenMarket.
Active/Recurring subscriber
- If you have packs left in your plan, your subscription is on hold, and we will start shipping the then current packs to you when we resume.
- If your plan is set to auto-renew (10th of the month), you’ll be charged, but you won’t get shipped a pack until shipping resumes.
- Please turn-off your auto-renewal if you don’t want to be charged and have your subscription put on hold.
- We can cancel your order and refund any unshipped packs. Please contact us.
Alternative Ordering Option
We sincerely apologize to our international friends, to whom we are unable to ship to at this time. We hope to resume normal shipping as soon as possible.
In the meantime, most of our current ZenPop Packs are available on our parent site, ZenMarket. As shipping is offered separately on ZenPlus, there may be an acceptable shipping option for you.
Find out more about ordering your ZenPop Pack on ZenMarket.
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