We’re continuing to adjust and adapt to the changing circumstances around COVID-19 to ensure you get your ZenPop Pack as soon as possible!
Please refer to this blog post and our FAQs for our latest updates and shipping information.
Our small team is working diligently to answer any questions or concerns you may have so please do not hesitate to contact us at any time.
Thank you for your support and understanding during this time.
In April 2020, Japan Post suspended their economy service (SAL) to most countries and territories. Since then, we’ve been working hard to secure alternative shipping methods.
At this time, we are able to ship to thes following countries:
From November 2021, Japan Post airmail service is no longer available for Australia.
It is possible to ship all our packs via ZenExpress, and Sweets or Stationery Packs can also be shipped via DHL.
Apologies for any inconvenience.
From December, Japan Post no stopped shipping to Canada.at the request of the Canadian postal services. Canadian orders that previously used Airmail will be placed on hold until a new shipping route becomes available (expected to be ready in February 2022).
We are currently able to ship our Sweets Pack via DHL and Stationery Pack via UPS. Prices may vary but are currently set to an additional 10 USD at the time of writing (December 28th).
We will notify all Canadian customers once Japan Post is reinstated, and/or an alternative is available. Apologies for any inconvenience.
Unfortunately, in November 2021, the Japan Stopped shipping to the USA via airmail at the request of the USPS.
All ZenPop Packs (Ramen, Sweets, Ramen + Sweets Mix and Stationery) previously shipped via airmail will now be shipped via ZenExpress.
Estimated delivery time via airmail is 3 weeks. Tracking is included with this shipping method.
Stationery Packs can be upgraded to a shipping service with tracking (ECMS). Other packs are also available to be shipped with EMS and some other express couriers for additional fees.
From December 2021, DHL is available again for certain packs to be shipped (Sweets and Stationery). If your country has not been added and is available, please contact us to rectify this.
ZenPop Packs (food and Stationery) can be shipped via Surface Mail to the following countries: Greece, and Russia. For Russian customers, ZenExpress is also available and recommended as it is faster and comes with tracking.
Delivery time estimate is 8-12 weeks. Please note that tracking is not available.
ZenPop Packs will be shipped via airmail to the following countries:
Austria, Belarus, Belgium, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany Hong Kong, Hungary, Iceland, Indonesia, Italy, Latvia, Lithuania, Luxembourg, Macau, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, and the United Kingdom
Delivery time is estimated to be 2-4 weeks. However, due to the reduction of commercial flights, delays are to be expected.
*Some destinations will be required to add tracking and insurance (+ additional fee) to your order.
Shipping with ZenExpress
ZenExpress is our new proprietary shipping service, available to a selected number of countries since November 2021. ZenExpress shipments all come with tracking, and take on average 3 weeks to be delivered. We are currently working on expanding our ZenExpress shipping network to more countries, and hope to add Canada in February 2022 as well as more European and South American countries in the months to come.
Shipping to Europe and Tax information
Regarding the changes of imports to the EU and additional VAT charges, ZenPop registered with the IOSS in September 2021. All VAT charges are now included in the shipping cost. There will be no further taxes or processing charges to pay at the reception of a pack.
Should postal services still request further payment, please refer them to the mention of the label that reads: "VAT Paid" as well as our IOSS registration number. If you need any further documentation for clearance, please contact us.
We’re very sorry that we’re unable to ship to your country at this time. Until recently, ZenPop shipped to 96 countries, and we hope to resume normal shipping as soon as possible.
We sincerely apologize to our international friends, to whom we are unable to ship to at this time. We hope to resume normal shipping as soon as possible.
In the meantime, most of our current ZenPop Packs are available on our parent site, ZenMarket. As shipping is offered separately on ZenPlus, there may be an acceptable shipping option for you.
Find out more about ordering your ZenPop Pack on ZenMarket.