* All communication with ZenPop will come from an @zenpop.jp email address.
ZenPop curates unique subscription boxes of must-try Japanese snacks, candy, ramen and stationery and delivers them worldwide! Our four subscription boxes:
Each pack has a new theme every month, so you can experience the best that Japan has to offer!
ZenPop is the subscription box service of ZenMarket, an shopping proxy service that helps you buy from thousands of Japanese online marketplaces and auctions. Previous ZenPop Packs can be purchased at a discounted price on ZenMarket.
Based in Osaka, our small and multicultural team (Japanese, American, Australian, French and Ukrainian) is always here to help. We’re all Japan-lovers and have over 50 years of combined local knowledge.
We pride ourselves on our customer service and guarantee you’ll always get a fast and personalized response from us, whether it be via email, Facebook, Twitter or Instagram!
Here are 4 more reasons to choose ZenPop Japan:
Yes! Every pack includes a handy information sheet with product descriptions, translated allergen information, as well as interesting facts about Japanese life and culture.
Yes, we include translated allergen information (English) of all food products on the information sheet. In Japan, the following ingredients are identified as allergens.
Please note that if you have serious allergies, we recommend that you do not eat the items due to potential contamination. We can not be held liable for any injuries caused by adverse reactions to any of the items included in our pack. Please consume at your own risk.
We don't provide translated ingredient lists or nutrition information. Most Japanese packaged food has nutrition information printed on it. The below guide may help you if you are interested:
Most Japanese food products are not vegetarian or vegan-friendly. Most of the instant noodles in our Ramen Pack contain meat or fish products. Occasionally, some of the snacks in our Ramen + Sweets Mix or Sweets Packs may contain animal products. You may wish to email us to request the main allergens in each product, which we list on our information sheets.
You are not able to customize the contents of your ZenPop Pack at this time. If you have any dietary restrictions or concerns about any products, please contact us. before you order.
We accept Visa, MasterCard, JCB, and AmEx credit cards. You can also pay with PayPal, AliPay, UnionPay, and WeChatPay. We do not accept cash or cheque.
All orders are secure. We use industry standard SSL encryption when sending data to our PCI compliant payment processor Stripe. We never receive or store on our servers any of your sensitive financial data.
Please note that charges will be processed in United States Dollars (USD) for Credit Card and PayPal payments. Payments will be made in Japanese Yen (JPY) for all other methods. The rates in other currencies displayed on this site are for your convenience only, and the final charge may vary depending on the exchange rate and/or foreign currency fees your bank uses.
Yes, you are required to create a free ZenPop customer account before you subscribe. Through your customer dashboard you can manage your subscription(s), view your shipment details and update your address.
Yes, you can (great idea)!
Select 'Give as Gift' from the ZenPop Pack page and continue to checkout to place your gift order.
Gift subscriptions are a one-time payment and do not auto renew. You won't be billed again.
If you order a multi-month subscription plan (3, 6 or 12 months), the recipient will be shipped a pack every month for the duration of the plan. The recipient's first pack is shipped as soon as you place the order.
ZenPop packs are bright and colorful, making them perfect to gift as is (no need to wrap!) No payment information is included inside any ZenPop pack.
Personalize your gift with a card! Visit our blog post to download your preferred card.
In March 2020, we launched our Limited Edition Pack series - exciting one-off boxes of unique and must-have products from Japan, as requested by our fans!
Limited Edition Packs offer product combinations or themes that we can not currently offer through our four monthly subscription boxes. Previous Limited Edition Packs include packs of Sakura-themed Stationery, Washi Tapes & Stickers and Vegetarian Snacks.
Limited Edition Packs are a one-time purchase and no monthly subscription is required. You are still able to use your first-time purchaser coupon when you order or choose the Give as Gift option.
As the contents of each Limited Edition Pack will vary from pack to pack, the pack price and re-shipping fee (calculated by pack value and weight) will also vary.
Find out more about our Limited Edition Pack series on our blog.
When you subscribe to ZenPop, we will start preparing your first pack and it should ship within one week. As long as your subscription is active, we will send you a new pack at the beginning of each following month.
Subscription plans have the option to automatically renew. If you choose to turn on this feature, you will be charged at the beginning of each term (i.e. every 1, 3, 6 and 12 months) until you turn off automatic renewal.
You can subscribe and prepay for 3, 6 or 12 months (the longer the plan, the more you’ll save!) Or subscribe to the 1 month plan and you’ll be charged monthly.
Yes, all plans can automatically renew at the end of your term.
If you have a month by month subscription plan, from your second month forward, you will be automatically billed on the 10th of the month.
3, 6 and 12 month subscription plans will automatically renew on the 10th of the month following the receipt of your last pack.
For example, if you order the 3-month Ramen Plan in January, your packs will be shipped to you in January, February and March. Therefore you will be billed on 10th April.
You can log into your customer account anytime to turn off automatic renewal.
Please note: If you subscribe to a 1 month subscription plan late in the month, you will still be automatically charged on the 10th of the next month for your second pack.
After you subscribe, we will prepare your pack and it will be shipped out likely within a week.
If you are on a month to month plan, you will be rebilled on the 10th of each month and your next packs will ship shortly after that.
If you are on a 3, 6 or 12 month subscription plan, your packs will be prepared to ship out before the 15th of each month. If it is a month where your plan will renew, you will be billed on the 10th, and your pack will be shipped once payment is confirmed.
Please note: If you order late in the month you will be shipped your first two packs within close succession of each other.
Log into your ZenPop account at any time to turn off automatic renewal for your subscription plan. Once you log in, simply click the link to turn off automatic renewal within your Subscriptions tab.
Once you turn off automatic renewal (for 3, 6 or 12 month plans), you will be sent all remaining packs in your term. As all packs will be sent to you, no refunds will be given for the packs remaining on your term. At the end of your term, you will not be billed again, and your subscription will not renew.
Please note: You must turn off automatic renewal for your subscription at least 3 days before your next rebill date, otherwise you may get charged again and your subscription will renew. You can check your next rebill date from your account.
Yes! While we only offer subscription plans, if you’d like to order just one pack choose the 1 month subscription plan and turn off automatic renewal.
While we do our best to avoid this, if a pack theme is particularly popular, we may sell out of a pack on occasion. If you subscribe after the current pack becomes unavailable, you’ll be sent the following month’s pack first and your rebill date will be offset by 1 month.
Shipping costs vary between region and pack type. Some shipping methods are free, but fees can be as much as $8 per pack. Not all shipping methods are available for every pack type / every country. You can see the cost of general shipping fees below. Prices subject to change. Not all shipping methods are available for every country.
When a multiple month subscription order is placed, the shipping fees for all packs in the plan will be charged together with the subscription.
The declared value of each pack is at most 2000 yen, which is within the duty free allowance of most countries. Please check your country’s import regulations as per our terms of service, we are not responsible for any customs fees you may incur.
Before the global pandemic, ZenPop offered free international shipping to 94 countries.
Currently, we are shipping to almost 50 countries via Airmail, ECMS and Surface Mail. There may be shipping fees, depending on the box ordered and the shipping destination. Please check this blog post for our last shipping updates.
In order to provide the most reliable service, some regions are required to add tracking and insurance.
For more information or questions, please email us: contact [at] zenpop.jp
Currently, we are shipping via Japan Post Airmail, ECMS and Surface Mail. Please check this blog post for our last shipping updates.
In general, once the ZenPop Pack arrives in the destination country, the local Post Office will complete the delivery. Different countries have different rules regarding delivery requirements and package retention so please make sure you are able to receive mail safely at the shipping address you provide.
Yes. Some shipping methods include tracking and / or insurance. In some cases, tracking may be unavailable to your area. Conversely, it may be the case that the only shipping method available to your country includes tracking. Shipping options will be presented to you before payment during the checkout process.
Your package will be shipped within 10 days from our Osaka warehouse. You will receive an email notification when we receive your order and start preparing your pack, and then again when your pack ships.
Please note that due to the global pandemic, shipping delays are to be expected. Estimated delivery times for our current shipping methods are:
International shipping from Japan can be affected by weather conditions, national holidays (such as Christmas and New Years) and other factors and therefore the shipping times may vary. We kindly ask for your patience and understanding during these times.
If your package is taking longer than the estimated delivery times (see ‘What is the estimated delivery time?’), please contact us.
Please note that we can only file a claim for orders that added tracking and insurance. Once we file a claim with Japan Post, we have to wait for the result of the inquiry before we can send a replacement or give a refund, which may take a couple weeks.
Our warehouse staff are skilled at packing in a way to protect all items, but of course breakages can happen. We’re sorry!
Please send us an email with a photo of the broken or damaged item. Unfortunately, we will not be able to replace any items that were damaged during transit, such as broken or melted snacks or candy.
Please refer to our estimated shipping times, specific to your pack type and destination country. Please note that we must wait at least 6 weeks from the shipment date before we can file a claim with Japan Post.
All sales are final and items can't be returned once they have been shipped.
For orders that include tracking, we can send a replacement for undelivered packages.
For severely damaged goods, or missing items, please send us items. In most cases, we are able to replace the item(s).
For orders that do not include tracking: If we can determine that the original package will not be delivered, or if tracking is not available for your country but your pack hasn’t arrived after the estimated delivery time, a replacement may be provided at our discretion.
Refunds are only available for packages with tracking that have gone missing or are otherwise undeliverable. Please contact us and we will file a claim on your behalf to Japan Post. Once filed, we can process a refund or replacement.
Orders without tracking are non-refundable, as we are unable to confirm the delivery status.
From time to time, packages are returned to our warehouse for one of the following reasons:
ZenPop does not take responsibility for returned packages, including packs where no explicit reasons are stated.
If you wish, we are able to reship the returned package, but we require the customer to pay the re-shipping fee for this second shipment. This applies to packages with or without tracking and insurance.
Re-shipping fees vary from pack to pack ($9 to $15 USD), as they depend on the pack weight.
Refunds are available minus the cost of shipping in the case a package is returned to us.
As we ship all of our packages from Japan, they are subject to customs inspection when they arrive in your country.
We declare our packages' value in a way that should avoid import taxes for most countries, but there may be instances where a customs, duty, or import tax is charged.
Our food packs, in particular our Ramen Pack, may contain meat products. Please check your local regulations, as we are not responsible for any losses that may occur with importing food items.
Yes, we do! To review a ZenPop pack on your blog, YouTube or social media channel, please fill out our online partnership form.
Unfortunately we can’t give packs to everyone, but if your content is related to Japan or our ZenPop Packs (ramen, snacks, sweets and stationery), we’d love to hear from you.
We often host giveaways, so make sure you’re a registered ZenPop user or following us on social media for your chance to win.
Once you register for your free ZenPop account you’ll automatically be added to our email list and you’ll be the first to know about any upcoming giveaways or promotions!
You can also follow us on social media to make sure you don’t miss out on the chance to win a free ZenPop pack!
Firstly, congratulations! To redeem your pack, please follow the instructions as specified in the giveaway post in providing us with your correct shipping address.
Unless stipulated in the giveaway terms and conditions, ZenPop will cover the shipping fees of your free pack, but we are not responsible for any import fees or customs charges that may be incurred.
If your package is taking longer than the estimated delivery times (see ‘What is the estimated delivery time?’), please contact us.
If your pack has gone missing or is undeliverable due to the giveaway winner providing an incorrect address, we can re-ship your pack (once it is returned to our warehouse) at the giveaway winner’s cost.
If the pack is undeliverable due to a mistake by us, we will re-ship your pack at no cost to the giveaway winner.