Frequently Asked Questions
What is ZenPop?
ZenPop is a service that delivers selected Japanese goods abroad. There are four different kind of packs prepared just for you: a pack full of Japanese sweets and snacks, a pack full of Japanese instant noodles, a pack full of Japanese beauty products, and a pack full of Japanese stationery. All packs contain must-try items in each category and we are sure that you will like them.
ZenPop is a service brought to you by ZenMarket LLC. ZenMarket is a Japanese online shopping and proxy service that has been serving thousands of customers since 2014. Based in Osaka, Japan, ZenMarket has earned a reputation as a reliable, customer focused company. Please visit ZenMarket to learn more about our company and read real customer reviews.
What is inside each pack?
Every pack from ZenPop will be authentically Japanese. All items are picked and packed by our Japanese staff, and each pack includes a variety of items in each category.
  • Sweets/Snacks: 13 or more Japanese snacks including candies, cookies, crackers.
  • Ramen/Cup noodles: 9 Japanese cup noodles including Udon(flour noodle), Soba(buckwheat noodle), Ramen, Yakisoba(fried noodle).
  • Beauty: 10 or more items including a few accessories like nail stickers.
  • Stationery: at least 12 different kinds of items.
When does my pack ship and how long will it take to arrive?
We ship packs daily and it usually takes about 2-3 weeks for the package to be delivered. You will receive a confirmation email from us when you purchase your pack, and then again when your pack is shipped from Osaka, Japan. Please expect that it will take 2-3 weeks after the second confirmation email has been sent out.
International shipping usually takes time and depending on the destination country, weather conditions and other factors, the shipping time varies.
If you think your package is taking longer than expected, please let us know.
How much does it cost for shipping?
Shipping fees are included in the price for all packs, worldwide! The declared value of each pack is 2500 yen, which is within the duty free allowances of most countries.
Are there descriptions for each item in the packs?
Yes of course! In each pack, we will provide a list of items so that you won’t have to bother yourself learning Japanese to read the packages. We’ll include allergy information as well but please keep in mind that we are not responsible for your allergies. Therefore, please refrain from using/eating items you are unsure about. We are not liable for any injuries caused by adverse reactions to any of the items included in our pack so please consume at your own risk with careful attention to any personal health concerns.
Can I send it as a gift?
Of course! ZenPop would be a great gift for your Japanese lover friend! Please type in your friend’s address directly when purchasing the pack if you’d like it sent directly to them.
What countries do you ship to?

ZenPop offers FREE international shipping on each and every order! We currently ship to 94 countries in the world. For more details, check the shipping country list below.

Orders must be placed by 12 pm Japan Standard Time Monday to Friday to start processing on the same day. Otherwise, it will be processed the next business day.

Please be aware that the shipping method we currently use has neither tracking number nor insurance covering damaged packs. If you get any extremely damaged packs, contact us by E-mail: contact [at] zenpop.jp or tel: +81-6-6170-9364.

We deliver to the following countries: Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Marshall Islands, Mexico, Micronesia, Moldova, Monaco, Montenegro, Myanmar, Netherlands, New Zealand, Norway, Northern Mariana Islands, Pakistan, Palau, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, United States of America,Uzbekistan, Vietnam.

For more information or questions, please email us: contact [at] zenpop.jp

My pack hasn't arrived yet and I think it’s missing. What should I do?
International shipping can sometimes take longer than the expected delivery date.
If you still have not received your package 4 weeks after the confirmation email, please contact us.
There is a broken/damaged item in the pack. What should I do?
Please send us an email with a photo of damaged items attached in the case of an item arriving damaged/broken. Any damage to the packs or the packaging of the products, broken items like chips, cookies or any other fragile snack will not be qualified for replacement.
In any case, please report it to us as soon as you find broken/damaged items.
Is there a tracking service provided?
Unfortunately, all our packs do not come with tracking services. This is to provide the most affordable packs.
How can I pay for the pack?
We accept Visa, MasterCard, JCB, AmEx. You can also pay with PayPal. We do not accept cash or check.
All orders are secure. We use industry standard SSL encryption when sending data to our PCI compliant payment processor Stripe. We never receive or store on our servers any of your sensitive financial data.
Please note. All charges will be made in United States Dollars (USD). The rates in other currencies displayed on this site are for your convenience only, and the final charge may vary depending on the exchange rate and/or foreign currency fees your bank uses.
Do I need to register in order to purchase a pack?
No, there is no registration/membership necessary in order to use our service. We only ask your name, email and your address when ordering.
How do I win a free pack?
Subscribing to our email list will make you eligible to win a free pack, with drawings held about once a month. We use random.org to pick 1 subscriber from our list. The winner will be notified at the email they provided when they registered. After we notify the winner, they only have one week to claim the prize before we choose a different email. We reserve the right to deny or disqualify any winner for any reason. We will announce the drawings taking place on our social media pages and through our newsletter.