Frequently Asked Questions
What is ZenPop?
ZenPop is a service that delivers boxes of selected Japanese goods abroad. All our packs are updated monthly with new items so you can always order something fresh.
There are four different kinds of packs prepared just for you:
  1. A pack full of Japanese sweets and snacks
  2. A pack full of Japanese instant noodles (comes in a Standard or a Mix pack that includes some Japanese snacks as well)
  3. A pack full of Japanese health and beauty products.
  4. A pack full of Japanese stationery.
All packs contain must-try items in each category and we love finding new items to share with people outside Japan. These boxes are for anyone who wants to experience a bit of authentic Japanese culture through cute and tasty goods.
ZenPop is a service brought to you by ZenMarket LLC. ZenMarket is a Japanese online shopping and proxy service that has been serving thousands of customers since 2014. Based in Osaka, Japan, ZenMarket has earned a reputation as a reliable, customer focused company. Please visit ZenMarket to learn more about our company and read real customer reviews.
What is inside each pack?
Every pack from ZenPop will be authentically Japanese. All items are picked and packed by our international staff in Osaka Japan, and each pack includes a variety of items in each category. The contents of each pack changes monthly, so check back often and order a new one when you see something you like.
  • Sweets: 14 or more Japanese snacks including candies, cookies, crackers, DIY kits and more.
  • Ramen: 9 Japanese instant noodle bowls with varieties like Udon, Soba, Ramen, and Yakisoba.
  • Ramen + Sweets Mix: 2-3 bowls of noodles PLUS 7-10 full size sweet or salty snacks.
  • Beauty: 8 or more items including skin care, bath goods, and cosmetics.
  • Stationery: 12 or more cute and useful items like pens, notebooks, stickers, and more.
When does my pack ship and how long will it take to arrive?
In most cases we ship packs daily, and it usually takes about 2-4 weeks for the package to be delivered. You will receive a confirmation email from us when you purchase your pack, and then again when your pack is shipped from our warehouse in Osaka, Japan. Please expect that it will take 2-4 weeks after the second confirmation email has been sent out.
International shipping can take time and depending on the destination country, weather conditions and other factors, the shipping time varies.
If you think your package is taking longer than expected, please let us know.
How much does it cost for shipping?
Shipping fees are included in the price for all packs, worldwide! The declared value of each pack is at most 2000 yen, which is within the duty free allowance of most countries. Please check your country’s import regulations as we can’t be responsible for any customs fees you may incur.
Are there descriptions for each item in the packs?
Yes of course! In each pack, we will provide a list of items so that you won’t have to bother yourself learning Japanese to read the packages. We’ll include allergy information as well but please keep in mind that we are not responsible for your allergies. Therefore, please refrain from using/eating items you are unsure about. We are not liable for any injuries caused by adverse reactions to any of the items included in our pack so please consume at your own risk with careful attention to any personal health concerns.
Do you offer subscriptions?

We offer a monthly subscription for only our Stationery Pack at this time. You can order a 3 or 6 month subscription and save money! Subscriptions do not recur, so you will only be charged once. Once your subscription ends, you’ll have to place another order if you wish to keep receiving packages.

If you place a subscription order, your first pack will be the following month’s theme, and will be delivered the following month. The packages will ship by the 10th of each month. If you’d like the current month’s theme, you can place a one time order for the current pack.

Tracking is available for subscriptions as well. If you choose the tracking option, you will be charged an additional $3 per pack.

Can I send it as a gift?
Of course! ZenPop would be a great gift for your Japanese lover friend! Please type in your friend’s address directly when purchasing the pack if you’d like it sent directly to them.
What countries do you ship to?

ZenPop offers FREE international shipping for each order! We currently ship to 94 countries in the world. For more details, check the shipping country list below.

In order to provide the most reliable service, some regions require an additional insured tracking service. Orders to be delivered to countries in South America, Africa, the Middle East, and some parts of Asia will be required to include tracking for $3 per package.

We often process your order the day we receive it. Orders placed by 12 pm Japan Standard Time Monday to Friday will start processing on the same day. Otherwise, it may be processed the next business day.

Please be aware that the standard shipping method we currently use has neither tracking number nor insurance covering damaged packs. If you get any extremely damaged packs, contact us by E-mail: contact [at] zenpop.jp or tel: +81-6-6170-9364.

You can add tracking to each package for an additional $3.

We deliver to the following countries: Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Marshall Islands, Mexico, Micronesia, Moldova, Monaco, Montenegro, Myanmar, Netherlands, New Zealand, Norway, Northern Mariana Islands, Pakistan, Palau, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, United States of America,Uzbekistan, Vietnam.

For more information or questions, please email us: contact [at] zenpop.jp

My pack hasn't arrived yet and I think it’s missing. What should I do?
International shipping can sometimes take longer than the expected delivery date.
If you still have not received your package 4 weeks after the confirmation email, please contact us.
Packages may in some cases take up to 6 weeks to arrive.
There is a broken/damaged item in the pack. What should I do?
Please send us an email with a photo of damaged items attached, in the case of an item arriving damaged/broken. Any damage to the packs or the packaging of the products, broken items like chips, cookies or any other fragile snack will not be qualified for replacement.
In any case, please report it to us as soon as you find broken/damaged items.
Is there a tracking service provided?
Yes. When checking out you can add a tracking service to your package for $3 per pack. Otherwise our packs do not come standard with tracking services. This is to provide the most affordable packs.
How can I pay for the pack?
We accept Visa, MasterCard, JCB, AmEx. You can also pay with PayPal. We do not accept cash or check.
All orders are secure. We use industry standard SSL encryption when sending data to our PCI compliant payment processor Stripe. We never receive or store on our servers any of your sensitive financial data.
Please note. All charges will be made in United States Dollars (USD). The rates in other currencies displayed on this site are for your convenience only, and the final charge may vary depending on the exchange rate and/or foreign currency fees your bank uses.
Do I need to register in order to purchase a pack?
No, there is no registration/membership necessary in order to use our service. We only ask your name, email and your address when ordering.
How do I win a free pack?
Subscribing to our email list will make you eligible to win a free pack, with drawings held about once a month. We use random.org to pick 1 subscriber from our list. The winner will be notified at the email they provided when they registered. After we notify the winner, they only have one week to claim the prize before we choose a different email. We reserve the right to deny or disqualify any winner for any reason. We will announce the drawings taking place on our social media pages and through our newsletter.
Can I get a free pack to review on my blog / youtube channel, etc.?
We want to share our packs with the whole world. If you have a blog or instagram or youtube channel and want to receive a pack to share with your audience, please email us: contact [at] zenpop.jp. Please Include a link to your pages and give us any information that we can use to make a decision.
Unfortunately we can’t give packs to everyone. But if your content is related to Japan, or related to the kinds of boxes we sell, we’d love to check out what you are doing. Let’s be partners!